We have two distinctly different policies
pre-fabricated teak woodwork components which carry an S
& P Custom, Inc. identifiable part number and as is
advertised on our website:
component is determined to be defective upon receipt
(not after being put into use), S & P Custom, Inc. will
either repair or replace the defective component at the
discretion of S & P Custom, Inc. The customer must
report any damage within the first day upon receipt
(call our business line at 727-510-3198) and also obtain
an RMA number (Return Merchandise Authorization) during
this time period. Otherwise, the component will not be
authorized for exchange.
merchandise with RMA number to:
S & P
(print RMA number Here)
171 40th Ave S. E.
St. Petersburg, Fl. 33701
Returned merchandise received with no RMA number will be
returned to sender.
and all custom marine woodwork performed per customerís
written instruction and authorization shall not be
subjected to nor have any expectation of any refund or
exchanges associated with this work. Any work
considered to be defective by mutual agreement between
the customer and S & P Custom, Inc. will be rectified by
S & P Custom, Inc. at a time when it is convenient to
both S & P Custom, Inc and the customer. All warranty
work must be performed at S&P Custom, Inc., 171
40th Ave S. E., Petersburg, Fl. 33705.
Order Cancellation Policy:
submit any cancellation via S & P Custom, Inc.ís
business phone at 727-510-3198.
prepared to provide the following during this telephone
call; otherwise, it will not be possible to accommodate
your wishes: First name, last name, order number, and
email address. This information must be identical to
the information originally submitted on your order.
Please provide contact information so that we may
contact you if we have questions in regards to canceling
effort will be made to accommodate the cancellation of
your order, providing your order has not been charged
and/or shipped out. In the event that a cancellation
was submitted, and your order was shipped out
afterwards, we will gladly refund the complete balance
charged including shipping. However, if the
cancellation was documented as received after the order
was shipped, we will refund the merchandise total less
assumes all costs in shipping to us, and we assume the
cost in shipping back to the customer. All
replacement/repaired products are shipped UPS Ground
unless a rush is requested. The cost of such a shipping
upgrade is to be paid by the customer prior to shipment.
resource available is via telephone as outlined above.
We suggest you contact our management team to determine
whether the item is indeed defective before shipping.
Thus, during this conversation it is the customerís
responsibility to obtain a return merchandise
authorization (RMA) request. See Return Policy above
for more details.
Small pre-fabricated teak woodwork components which
carry an S & P Custom, Inc. identifiable part number and
as is advertised on our website carry an implied
industry-standard 90-Day warranty against defects due to
manufacturing or failure. Warranty does not include
normal wear and tear nor any use of the product that
does not fall into the designed use of the product
as intended by S & P Custom, Inc.
and all custom marine woodwork performed per customerís
written instruction and authorization shall carry an
implied industry-standard 90-Day warranty against
defects due to manufacturing or failure. Warranty
does not include normal wear and tear nor any use of
the product that does not fall into the designed use
of the product as intended by S & P Custom, Inc.
Out of Stock Policy:
It is very important to
keep in mind when ordering Small pre-fabricated teak
woodwork components which carry an S & P Custom,
Inc. identifiable part number and as is advertised
on our website is that we are an exclusive custom
teak marine woodwork manufacturer. As such, we
do not stock much inventory; thus, we manufacture
items per customer order and generally are capable
of shipping within two (2) to three (3) weeks after
being in receipt of the order.
S & P Custom, Inc. provides
encrypted on-line credit card payment processing via
the on-line shopping cart as
a convenience for our customers.
Alternative payment methods are Check or Cash. If
payment is to be via check, please remit to:
S & P Custom, Inc.
171 40th Ave. S. E.
St. Petersburg, Fl. 33705
We respect the privacy
is to inform you about what kinds of information we
collect about you, how we use it, with whom it is shared
and the choices you have regarding our use of that
information. We will not obtain personally identifying
information about you unless you choose to provide such
information to us voluntarily.
Collection of Your Information
personally identifiable information may be gathered
include purchases made on our website. The types of
personally identifying information we collect may
include contact information (e.g., name, postal address,
email address and phone number), credit card and ID
verification information (such as credit card number and
diver's license number), information about your boat, as
well as other relevant information.
When you visit us online,
we also may collect certain non-personally identifiable
information, such as the type of browser you are using,
the domain name of your Internet service provider, which
of our pages you access, how long you spend on each
page, and aggregate data about the number of visits you
make and the products and services in which you are
interested. The information we learn from you during
your visit helps us to improve our website.
Use of Your Information
We know that you care how
information about you is used and shared, and we
appreciate your trust that we will do so carefully and
sensibly. We use the personally identifiable information
you provide to respond to any of your questions about
our products and services.
Also, we may employ other
companies and individuals to perform functions on our
behalf. Examples include website hosting and
development, fulfilling orders, delivering packages,
sending postal mail and e-mail, and processing credit
card payments. They have access to personal information
needed only to perform their functions. We require
companies with whom we contract for outsourced services
to keep data received from us confidential and to use it
only for the purposes indicated.
Also, we may release
personally identifying information when we believe
release is appropriate to comply with law or legal
process (e.g., in response to a court order, subpoena or
a law enforcement agency's request) or to protect the
rights or property of our firm, our users, our marketing
partners or others. This includes exchanging information
with other companies and organizations for fraud
protection and credit risk reduction.
Cookies are pieces of
data your web browser stores on your hard drive. We use
cookies so we can recognize you when you pay a repeat
visit to our website. Cookies let us personalize your
shopping experience based on your preferences. We also
offer certain features that are only available through
the use of a "cookie." You are always free to decline
our cookies if your browser permits, although in that
case you may not be able to use certain features on our
site and you will not be able to submit an order online.
offers on-line processing of an order via a shopping
cart, we employ the best security available for
on-line purchasing. Your privacy and security are very
important to us. When you click the "Add to Shopping
Cart" button, we automatically check to see that you
have a secure connection. We use Secure Sockets Layer (SSL),
an encryption technology that works with the following
browsers: Netscape Navigator, Microsoft Internet
Explorer, and AOL (America Online).
If your browser does not
support SSL, you will need to upgrade to a new version
of Netscape Navigator, Internet Explorer, or AOL that
does for on-line purchases. Or, you may fax, mail or
phone in your order.
As part of our privacy
and security practices, we do not store your credit card
number in your order history. We request you kindly
provide us with your credit card number every time you
make a secure transaction.
Other Legal Notices
applies only to our firm and not to other companies' or
organizations' sites to which we link or to which you
otherwise provide your information. Accessing third
party websites or sources requires you to leave our
website. We do not control those third party websites or
any of the content contained therein and you expressly
acknowledge and agree that we are in no way responsible
or liable for any of those third party websites,
including, without limitation, their content, policies,
failures, promotions, products, services on or actions
of those websites and/or any damages, losses, failures
or problems caused by, related to or arising from those
websites. We encourage you to review all policies,
rules, terms and regulations, including the privacy
policies, of each website that you visit.
We reserve the right to
comment, changes in the law and our need to accurately
reflect our data collection and disclosure practices. If
you are concerned about how your information is used,
please check our website periodically to review our
or use of our website and your continued transaction of
business with us following the posting of any changes to
intended to and does not create any contractual or other
legal rights in or on behalf of any party.
We are committed to
treating your personal information in a confidential
manner. We have put in place appropriate physical,
electronic, and managerial procedures to safeguard and
maintain data security, and correctly use the
information we collect.
If you have any questions
We are required by law to
charge sales tax in any state we have a physical
presence. Companies are required by the state and local
tax authority to pay sales tax on all items that are
sold in or shipped to a location within a state that has
a physical presence.
typographic, pricing, and photographic errors are
unintentional and subject to correction. We regret, but
are not liable for these errors.